What is a Virtual Assistant?

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What about GDPR / confidentiality working? 

Working in HR, and previously in banking, confidentiality has always been paramount. My terms & conditions document is a two-way contract which does include, and binds us, to a confidentiality clause. Passwords are kept safe using LastPass.

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What are Chew Valley VA's turnaround times?

This is negotiable and client / hours worked specific. 

If something is urgent, I will do my best to turn it around within 24 - 48 hours. In some circumstances, I could be available on an evening or weekend if necessary.

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What kind of research can you help with?

Anything from price comparisons for all your insurances etc. (home and business), to suppliers and supplies, products and services. I will diarise annual renewals to run in advance for you. All recommendations will be made in a short report saving you time and work.

 

Am I tied in?

I ask you to agree to my T&Cs on acceptance. This doesn't tie you in to a contract for any period but sets out general terms e.g. payment, notice etc.

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How do we liaise?

Via Zoom or Teams, email, Todoist or similar and document exchange e.g. Google Drive / One Drive / SharePoint. Though I am happy to use whatever you prefer.

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How does payment work?

For monthly packages, A recurring invoice is sent via Invoice Ninja and payment is taken via Go Cardless or Stripe. A breakdown of hours will be sent monthly for your records. Any additional hours worked in a month will be invoiced separately.

For a one off task or project, I ask for 50% upfront.

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What happens if I'm not happy with the service?

I would hope that this never happens, but, if it does, please let me know and give me the opportunity to put it right.

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